BlueConic is a Dutch-founded international, high-growth SaaS company, building and supporting an industry-first customer data operating system that empowers marketing and growth doers with an unmatched range of capabilities to access relevant customer data, create resonant customer experiences and drive maximum returns for their business.

As a Site Reliability Engineer, you will proactively monitor our platform and analyze and resolve issues together with development teams before being noticed by our customers. You will help scale our infrastructure and software to meet the growth in customers and usage without jeopardizing the stability of our platform.

In this role, you will:

Ensure our production platforms on AWS are highly reliable, available, and performing better than promised to our customers.
Ensure our production platforms and software are scalable to support the growth of customers and their use.
Analyze and identify bottlenecks and optimizations in infrastructure and software and implement them together with relevant teams.
Respond to and resolve incidents and use them for further improvements.
Define and implement insights for increased visibility on the use of the production platforms and software.
Define and implement auto-healing and auto-recovery capabilities to further strengthen reliability.

We are looking for someone with the following skills:

Bachelor’s degree or graduate degree in IT or a related field.
At least 3 years of experience as a Software engineer or Site Reliability Engineer.
Knowledge of AWS services (some services we use: EC2, ECS, CloudFront, Config, GuardDuty, Lambda, SES, SNS, and many more).
Professional knowledge of and hands-on experience with Java and related tooling such as YourKit.
Excellent software engineering skills.
Expertise in Docker for managing containerized applications.
Experienced in using and extending observability tooling like Splunk, OpenTelemetry and Grafana.
Familiarity with infrastructure-as-code tooling.
You have a deep sense of security and apply this in all your activities.
You are flexible and willing to perform on-call duties every 4 to 5 weeks.

Reasons to join us:

Help build & support the best martech product ever, period.
Take advantage of great opportunities for career advancement.
Empower big name brands to achieve their marketing goals.
Be a part of a growing, remote-first team with employees based in the Netherlands, the United States, the United Kingdom, Canada, and beyond.
Thrive in a multi-cultural environment with a values-driven work culture that has been thoughtfully crafted to enable growth and foster inclusion from the very beginning.

About BlueConic:

BlueConic is the operating system that puts data into action for marketing and growth doers. Our vision is one where marketers achieve their long-held, rarely realized ambitions of blending creativity with data, and performance with agility. With BlueConic, this ambition becomes a reality, transforming the relationship between brands and consumers. More than 500 businesses worldwide rely on BlueConic to unlock their full customer data potential, including Forbes, Heineken, Mattel, Michelin, Telia Company, and VF Corp.

As a group, we are driven by “building the dream” - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day – for customers, for partners, for employees.

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