Customer Service Sales Specialist
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Are you energized by helping customers solve problems after the sale? Do you thrive in a fast-paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty?
Join Our Team as a Spare Parts Customer Service Specialist!
We’re looking for a customer-focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.
What You’ll Do:
- Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
- Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
- Coordinate with internal departments to meet delivery expectations and resolve issues.
- Monitor order progress, confirm ready dates, and proactively communicate changes.
- Support warranty request procedures in line with company policies and contracts.
- Build strong relationships with customers by providing timely and accurate support.
What You’ll Bring:
- A passion for serving customers and solving problems.
- Associate degree or equivalent experience in a technical or commercial field.
- Experience in spare parts sales, distribution, or customer service.
- Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
- Excellent communication and coordination abilities.
Why You’ll Love It Here:
- You’ll be part of a collaborative team that values your input.
- You’ll have the opportunity to make a real impact on customer satisfaction.
- You’ll work in a dynamic environment with room to grow.
About Us:
Fameccanica North America is a leader in industrial automation for consumer goods, delivering smart, sustainable solutions that improve production and customer satisfaction. Our West Chester, Ohio team supports clients across North America with cutting-edge technology and exceptional service.
Apply online today!
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