Sales Manager

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• Over 85 million projects started on Thumbtack
• More than 11 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Sales Team

The Sales team directly impacts the growth of the company by acquiring high quality + high capacity new professionals who will provide an amazing experience for our customers. Our sales approach drives product comprehension, pro retention, and generates a much higher ROI for the pro vs. pros who self-serve signup. We are a growing sales organization, currently looking for highly motivated leaders who want to be a part of scaling our Sales org

About the Role

The Sales Manager helps recruit, onboard, train and manage SDRs or AEs. They will help them sell, coach them to hit KPIs and remove sales obstacles; they may also design and optimize the sales pitch. The Sales manager should possess a strong sales acumen, understand that building trust and rapport with our pros is essential for a long term relationship.  You will play a key role in the team’s growth by surfacing learnings from sales conversations, by testing new data sources and sales processes, by improving the quality & quantity of pros on Thumbtack and by driving revenue for the company. 

Responsibilities

• Maintaining high team morale, setting & achieving goals both as a team, coaching and improving the sales process, managing ever-changing campaigns and team productivity, and helping to streamline the SDR or AE workflow and operations processes
• Train and mentor current team members and new hires on sales strategies, scripting, and processes in a work from home environment 
• Provide feedback to Sales Leadership, Sales Operations and Enablement on ways to improve workflow and efficiency for SDRs or AEs, as well as identify training needs. 
• Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan 
• Performance & documentation
• Other duties as assigned or required.

What you’ll need

• Expert at solution-based selling through aligning prospect goals, needs and problems to product solutions
• Have a collaborative attitude to share techniques and success with the team
• Experience with CRM and sales tools, preferably Salesforce
• Must have a minimum of 3 years cold-calling/outbound sales and 2-3 years of people management experience handling a sales team
• Be able to multitask, be detail oriented, stay organized, and be available for the team during shift.
• Expert in creating processes for scale and SOPs to be more efficient and drive results
• Must have excellent communication skills (voice and non voice) to be able to clearly explain the benefits and features of our product well
• Leadership.  Be able to motivate, influence mindsets, create positive team selling environments. 

Bonus points if you have

• Experience using Google Suite 
• Experience in managing a geographically dispersed, remote team
• Experiencing in short sales cycle consultative sellin

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here. #LI-Remote

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements 
• Cell phone reimbursements (North America) 
• Employee Assistance Program for mental health and well-being 

Learn More About Us

• Life @ Thumbtack Blog
• Virtual-First is Here to Stay  
• Follow us on LinkedIn
• Meet Our Pro Advisory Board 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .