WELCOME! We're so glad you're here. We hope you'll browse around a little to get a sense of who we are, what we do, and why we love where we work. Who is Luster National? Luster National, Inc. (Luster) is a strategic consulting firm, headquartered in Mill Valley, CA, with offices nationwide, that specializes in management consulting services and program, project, and construction management activities. For 35 years and counting, we have led projects across the US focusing on various sectors including roads and bridges, transit, aviation, and select vertical work. We're proud to share that our firm, and its Quality Management System, is ISO 9001:2015 certified! We have a successful track record spanning a broad spectrum of professional services, including: Strategic Consulting and Planning Services Program, Project, Construction and Facilities Management Environmental Consulting Quality and Risk Management Stakeholder Alignment Program Controls and Document Management Utility and ROW Construction Management Related Services Public/Community Outreach Diversity, Equity, and Inclusion (DEI) Workforce Development Why Luster? At Luster, we believe that our employees are the heart of our success. We recognize that each team member is not only a professional but a person with diverse roles and responsibilities both within and outside the workplace. Our culture reflects this understanding, fostering an environment where individuals are supported holistically—personally, professionally, and creatively. We describe our workplace culture as one that honors the whole individual. At Luster, this means nurturing an environment where everyone can thrive, bringing their full identity, experiences, and ideas to the table. We recognize the importance of diversity of thought, which leads to more innovative solutions and stronger, more cohesive teams. Our commitment to diversity and inclusion is not just a statement but a practice. We actively encourage our team members to contribute their unique perspectives, which in turn drives us to achieve greater results. Our projects across sectors such as roads and bridges, transit, aviation, and more are successful because of the diverse experiences, expertise, and viewpoints that each team member brings. Luster isn't just about getting the job done; it's about creating an environment where our people feel safe, supported, and challenged to reach new heights. Our leadership is dedicated to providing opportunities for growth in an environment that fosters achievement, collaboration, and innovation. We seek team members who are big thinkers, achievers, and self-starters—those who are always ready to take on the next challenge and say, "Let's make it happen!" In line with our mission to deliver exceptional Professional Services, we maintain a strong commitment to upholding Professional Integrity, Client Focus, and Social Responsibility. These values guide us as we act as advocates for our clients, leveraging our expertise and commitment to deliver solutions that exceed expectations. At Luster, we understand that our success is directly tied to the well-being and development of our people. This is why we are committed to creating a workplace that values the whole person—embracing who they are, what they bring, and how they can grow. By doing so, we ensure that our team members are not just employees, but empowered individuals who contribute to the collective success of our company and the communities we serve. Luster is a firm you want to be a part of to build innovative and creative capital improvement projects for current and future generations. It's an exciting time to be working with Luster! Browse through our list of current openings and apply wherever you see a fit! SMS Policy & Terms: Luster National, Inc., also known as Luster National or Luster, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply to any message with 'STOP' to cancel and 'HELP' for help. By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Careers at Luster National
About the Position
We are seeking an experienced and successful Technical Writer to create and edit a variety of written products for the heavy civil infrastructure and rail industries. They will work with other technical staff to create accurate and timely written products such as audits reports, annual reports, correspondence, web content, manuals, and publications.
5+ YEARS OF WORK EXPERIENCE IN TRANSIT INDUSTRY IS A REQUIREMENT - PLEASE DO NOT APPLY IF YOU DO NOT HAVE THIS EXPERIENCE.
This is a long-term, full-time, on-site position located in the greater Washington DC metro area.
Responsibilities
- Develop writing plans and manage writing projects.
- Plan, format, structure, write, edit, and finalize written products.
- Conduct research and ensure the use of proper technical terminology.
- Prepare and edit written materials and proof the work of others for grammatical errors.
- Gather data and collaborate with others to draft, review, and edit written content for external stakeholders.
- Collaborate with technical professionals throughout the writing, editing, and publication stages of written products.
- Synthesize technical information (e.g., inspection results, audit findings, and the results on investigations) in a concise manner for consumption by audiences of technical and non-technical personnel (e.g., subject matter experts, regulatory personnel, press, elected officials, and the general public).
- Assist in the creation of supporting materials such as illustrations and tables.
Attributes
- Excellent written and verbal communication and interpersonal skills.
- Excellent multi-tasking and organizational skills.
- Collaborative mindset that fosters teamwork, trust, and positive relationships.
- Natural curiosity, problem-solving abilities, and a passion for continuous improvement.
Minimum Qualifications
- Bachelor’s degree in Communications, Journalism, or related technical field or equivalent combination of education and experience.
- 5+ years’ experience working as a technical writer in the passenger transit industry.
- Knowledge of transit terminology and operations (e.g., BRT, Bus, Rail, Ferry, etc.).
- Experience creating written products in accordance with style guides.
- Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.).
Preferred Qualifications
- Project management experience and/or credentials.
- Experience with social media applications such as Twitter and WordPress or other web-publishing tools.
- Experience preparing or updating a style guide.
Compensation Details
The salary range listed for this role is $52k-$125k/year ($25-$60/hour). Please do not let our salary range deter you from applying if you are interested in the role. The final salary offered will be based on multiple factors and thoughtfully aligned with each candidate’s level of experience, breadth of skills, total education achieved, certifications/licenses that have been obtained, etc.
Just LOOK at the Benefits We Offer!
- Unlimited Flexible Time Off
- Paid Holidays
- Paid Parental Leave
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts (Healthcare and Dependent/Elder Care)
- Long Term Disability Insurance
- Short Term Disability Insurance
- Life Insurance and Accidental Death & Dismemberment Policy
- 401(k) Plan with Guaranteed Employer Contribution
- Formal Career Planning and Development Program
- $2,500 Annually Towards Professional Development
- Wellness Program with Monthly Wellness Stipend
- Company Cell Phone or Cell Phone Plan Reimbursement
- Free Personalized Meal Planning & Nutrition Support With a Registered Dietitian
- Free Personal Financial Planning Services
- Employee Assistance Program
- Employee Discounts
- Employee Referral Bonus
Specific plan details and coverage for each benefit noted above will be provided upon offer. #IN-LNJS
Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Luster does not accept unsolicited resumes. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.
Please email [email protected] for accommodations necessary to complete the application process.