Sales Operations CoordinatorNew

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible.

Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

• Listed by MG Magazine as one of the 50 best companies to work for.
• Nominated for Engadget’s “Best of CES”
• Featured on Vice, Netflix, and HBO, in Forbes, Rolling Stone, Billboard, and on the Cover of High Times.

In addition to this runaway consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a close-knit team representing varied professional backgrounds who work together to create a driven and unique business culture that respects and honors employees, partners, and customers equally.

Beyond company walls, Puffco is dedicated to expanding its business culture to build a rich, vital community of users. This community of actively engaged users are critical to the company’s future, with their ongoing input being actively solicited and incorporated into every decision around growth and its product roadmap.

Who Are We:  

When you leave work, do you miss it? Do you wish you were moving your work forward because you knew it would move your entire industry forward, we do.  

The people here at Puffco don’t just create products — we create behavior-changing experiences for a community in the millions, with more added every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a rare gift, that we cherish daily. 

Puffco has already produced the most awarded devices ever in our space, but for us, this is just the beginning. What we’ve created is truly special, and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family, and a community that you can directly impact. The possibilities are limitless, and the results depend on how deep you care to dive in. 

What We’ve Accomplished: 

• Listed by MG Magazine as one of the 50 best companies to work for.  
• Nominated for Engadget’s “Best Of CES”  
• Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine. 
• Written about in Forbes, Rolling Stone, Billboard Magazine, and other publications now just tuning into the work we’ve been putting in when no one was paying attention. 
• Grew 5x in revenue and 3x in scale, and we have no plans of slowing. 
• Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal. 
• Brought together the worlds of art and technology with the Puffco Glass Open. It stimulated the billion-dollar glass art industry, providing jobs and creating an impact far beyond what most consumer products can achieve.  Vastly expanded our distribution to more than 51 different countries, leaving a global impression. 

The Sales Operations Coordinator plays a vital role in supporting the Sales Team and will be responsible for delivering exceptional customer service, managing administrative processes and driving internal communications across multiple departments. This role works closely with Sales, Finance and Logistics to ensure a seamless operational flow, maintain strong customer relationships and ultimately help drive the success of our business.

Responsibilities:

Customer Service / Account Management

• Provide prompt, excellent customer service and support via email and phone.
• Follow up with existing accounts, while developing new leads.
• Provide aging reports and financial reconciliation for the Sales Operations team.
• Working closely alongside Accounts Receivable and Accounts Payable to ensure payments match orders.
• Refund reconciliation for outstanding order balances.
• Supporting the sales team via reporting, customer follow-up and ad hoc requests.

Administrative Duties

• Serve as the first point of contact for clients, ensuring they are informed and supported throughout the sales process.
• Follow up with customers to collect proper forms and documents.
• Help maintain strong existing client relationships
• Prepare a variety of daily status reports.
• Update the Sales Database daily, or as needed and/or assigned.
• Checking system synching issues and communicating the proper next steps.
• Assist our Account Managers inter-departmentally with Finance and Logistics.
• Reviewing PACT Act news and regulations and its effects on the industry.
  
  

Qualifications:

• 2+ years' experience working in a similar role
• Strong internal and client-facing communication skills
• Advanced troubleshooting and multi-tasking skills
• Experience working with ERP and/or CRM systems 
• Experience using and multi-tasking within the Salesforce platform
• Passion for customer success and value creation
• Knowledge of Microsoft Office Suite
• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes
• Ability to function at a high level in either a team environment or independently 
• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills
•  A polished individual who likes challenges and can contribute their talents to our team environment
• Passion for growth in business administration and development and sales

This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office. 

The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun casual and comfortable work environment 
• Access to Puffco products
• Snacks, lunches, events and SO much more! 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

 HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

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