Intelligent Technical Solutions
Intelligent Technical Solutions
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Careers at Intelligent Technical Solutions

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IT Network Administrator I (International)IT Network Administrator I (International)
Intelligent Technical Solutions
San Francisco, Argentina (city)
$50k - $70k
Posted 1 day ago
Senior Marketing Strategist (International)Senior Marketing Strategist (International)
Intelligent Technical Solutions
San Francisco, Argentina (city)
$60k - $80k
Client Account Manager (Seattle, WA)Client Account Manager (Seattle, WA)
Intelligent Technical Solutions
Los Ángeles, Chile (city)
$80k - $100k
Outside Sales Representative (US)Outside Sales Representative (US)
Intelligent Technical Solutions
Las Vegas, Honduras (city)
$80k - $100k
Posted 18 days ago
Outside Sales Representative (International)Outside Sales Representative (International)
Intelligent Technical Solutions
Philippines, South-Eastern Asia (country)
$5 - $5
Posted 18 days ago
Project Manager (International)Project Manager (International)
Intelligent Technical Solutions
Philippines, South-Eastern Asia (country)
$8 - $8
Network Administrator (International)Network Administrator (International)
Intelligent Technical Solutions
United States, Northern America (country)
$11 - $11
Posted 1 month ago
Published: 2025-07-22  •  San Francisco, Argentina (city)
$50k - $70k
Remote
Freelance

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Networking issues of any kind.
  • Escalation point for technicians

Job Qualifications

  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2012 to 2022.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
  • Minimum of five years experience in IT Support or a similar role.
  • Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Advanced understanding of managing, and troubleshooting networks.
  • Advanced understanding of virtualized environments.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Network Certifications are preferred.

Job KPIs

  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

  • A home office set up that meets the following:
    • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
    • Stable internet connection with at least 5mbps download and upload.
    • A quality headset with noise cancellation feature for meetings. 
    • A mobile phone that has the capacity to install the Microsoft Authentication app. 
    • HD webcam
    • 2nd Monitor 
    • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
      Note:  If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period.
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
  • Excellent command of the English language both spoken and written 
  • Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
  • Able to pass our online behavior and cognitive assessments. 
  • Preferably at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA
  • Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts from $12.13/hr and vary by experience and location.

Benefits:

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification