UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at www.ujet.cx.

Opportunity

As the Manager, Sales Development at UJET, you will play a pivotal role in shaping the future of customer experience. You will lead, develop, and scale a dynamic team of Sales Development Representatives (SDRs) focused on generating and cultivating high-quality sales opportunities for our Account Executives.

This role requires a strong ability to develop and optimize processes, embed best practices, accelerate onboarding, and maximize team performance through strategic coaching and the effective use of modern sales engagement platforms and Account-Based Marketing (ABM) strategies. If you excel at leading and coaching SDR teams in an innovative environment, are excited by AI's potential in customer interactions, and possess strong strategic and communication skills, we want to connect with you.

Annual US Hiring Range: $90,000 - $110,000.00 + variable compensation (negotiable based on exceptionally qualified candidates)

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

Core Responsibilities

Team Leadership & Performance Management

Recruit, onboard, and develop SDR talent, ensuring rapid productivity through robust training and goal-setting.
Coach and manage SDRs through regular 1:1s and team sessions, driving performance via clear KPIs (e.g., activities, meetings booked, pipeline generated).
Foster a culture of continuous improvement, leading skill-building initiatives and team sessions to share best practices, refine messaging, and enhance sales techniques.

Outbound Strategy & Sales Execution

Guide strategic outbound efforts, including account prioritization, list building, intent data usage, persona-based messaging, and crafting effective outreach sequences.
Train SDRs on multi-channel engagement, including email, phone, and social selling, optimizing touchpoints across the buyer journey.
Drive effective use of sales tech platforms (e.g., Outreach/Salesloft, ZoomInfo, LinkedIn Sales Navigator, 6sense), leveraging features like A/B testing, automation, and data-driven optimizations.

Cross-Functional Collaboration & Process Improvement

Align with Marketing and Sales teams on go-to-market strategies, ABM execution, lead processes, and messaging to ensure unified efforts.
Partner with Sales Enablement to refine playbooks, templates, and SDR-specific training materials.
Identify and solve process inefficiencies, streamlining workflows and enhancing productivity through better systems and tools.
Evaluate emerging sales development technologies, making recommendations to improve team effectiveness.

Reporting & Strategic Insights

Analyze and report on SDR performance metrics, providing insights to leadership to guide strategy and optimize pipeline generation.
Contribute SDR perspectives to strategic planning initiatives, staying informed on industry trends, competitor movements, and sales development best practices.

Requirements

3+ years of successful Sales Development experience, preferably in SaaS/technology focusing on customer experience, with strong outbound prospecting results.
1-2+ years in an SDR Management or Team Lead role, demonstrating effective coaching, performance management, and team motivation.
Deep understanding of modern SDR best practices: strategic prospecting, multi-channel outreach (email, phone, social), value proposition development, and key metrics.
Hands-on proficiency with Sales Engagement Platforms (e.g., Outreach, Salesloft) for sequence building, automation, and analysis.
Experience with Account-Based Marketing (ABM) principles and execution.
Familiarity with Sales Intelligence tools (e.g., ZoomInfo, LinkedIn Sales Navigator).
Excellent coaching, mentoring, and training abilities with a passion for developing SDR talent.
Exceptional communication (written/verbal), interpersonal, and presentation skills.
Strong analytical and problem-solving skills with a data-driven approach.
Proven ability to collaborate effectively across functions (Sales, Marketing, Enablement, Ops).
Experience developing SDR processes, playbooks, or training materials.
Ability to thrive in a fast-paced, dynamic environment.
Bachelor's degree preferred.

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!

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