Account Manager

Location: Indianapolis, IN
Experience Required: Minimum 5 years
Position Type: W-2

Currently, we do not offer relocation assistance. W-2 employees work from home, from EG's office in Indianapolis or the client's office, depending on client engagement requirements. Current client opportunities support remote work from home.

Mission

The role of the E-gineering (E-g) Account Manager (AM) is to grow and maintain client accounts by building corporate and personal trusted relationships with our clients, bringing insight and value to client stakeholders, and ensuring excellence in delivery.

Assignment Scope

An AM is the primary liaison between E-g and the client for all active client-service engagements and potential future service opportunities with the client.

While there are many facets to building trusted corporate and personal relationships, the AM is primarily responsible for the following:

• Ensuring that E-g is serving the client well
• Aligning the client’s expectations with E-g’s values, capabilities, and defined scope of work
• Identifying new opportunities to serve the client.

Primary Responsibilities

• Account Ownership and Strategy: Own and drive the growth strategy for key E-g client accounts, leveraging internal and external insight of the client business and industry. Direct the broader E-g organization on how to best serve the client and strategically expand our relationships and impact at the client organization.
• Client Relationship Management: Develop and maintain strong, trusted relationships with clients, ensuring their needs and expectations are met or exceeded. Serve as the main point of contact for client communications, being diligent and thorough in responding to their needs and inquiries and resolving issues promptly.
• Project Engagement Success: Communicate with the client's key stakeholder(s) and E-g’s team lead(s) (e.g., Engagement Manager, Project Manager, Scrum Master, Tech Lead) periodically to understand and monitor engagement goals, barriers to success, and risks. Assist in eliminating barriers and mitigating risks as appropriate.
• Escalation Point of Contact: Serve as the Escalation Point of Contact for the client and E-g team members (see the Escalation Point of Contact section below).
• Engagement Management: Establish an understanding of the client’s needs for Engagement Management and ensure that E-g establishes clear responsibilities for meeting the client’s expectations, including the possibility that the AM will be responsible for some or all of these activities:
  • “Engagement Leadership Team” meetings (preparation and facilitation)
  • Budget Tracking   
  • Performance Tracking
  • Scope Management
  • Build and maintain a project team community

• Client’s Business SME: Establish an understanding of the client’s industry, unique value proposition, challenges, and opportunities. Serve as E-g’s subject matter expert (SME) on the client’s business and provide insights to E-g’s leadership and E-g’s consultants on the value of our work in the larger context of our client’s business goals and objectives.
• Client Revenue Growth: Create an account-based marketing strategy and approach to build new relationships throughout the client’s organization, seeking to identify new service opportunities to extend or expand the services E-g is providing to the client.
• New Project Approach Collaboration: Coordinate discovery sessions with the client and E-g personnel to fully understand the client’s needs and determine if E-g has the capability and capacity to serve the client well. Represent the “voice of the client” in E-g’s internal proposal planning meetings. Serve as the point of contact with the client in presenting E-g’s proposed approach.

Key Duties

• Account Plans: Build and maintain a strategic account plan to help orchestrate serving the client account and expanding E-g’s impact on the client business.
• E-g Systems: Maintain information within E-g’s internal systems associated with the following:

• • New opportunity status
  • Contractual Agreements
  • Project Team Onboarding
  • Project Staffing and Timelines
  • Recruiting
  • Hourly Rate Schedule

• E-g Management Team Meeting: Actively participate in E-g’s Management Team Meeting (currently weekly), known as the Stewards Meeting, to discuss active and prospective client projects, project staffing, E-g consultants, and recruiting pipeline.
• Contractual Agreements: Understand the client’s Procurement Channels and establish agreements (e.g., Work Orders, Change Orders, Statement of Work, Proposals, RF”X” Responses) that establish clear expectations that position the client and E-g for success.
• Hourly Rates: Establish initial project hourly rates with the client and clearly communicate expectations for future rate adjustments. Establish Rate Cards when required.
• Engagement Resourcing: Coordinate with internal E-g leadership to identify and align appropriate E-g consultants with the engagement scope and timelines.
• Engagement Onboarding: Understand E-g’s and the client’s team member onboarding requirements and processes and ensure that all engagement onboarding tasks are completed.
• Engagement Orientation: Coordinate and participate in team member, client, and engagement orientation, serving as the client SME.
• Engagement Staffing Changes: On the occasion that E-g needs to make changes to the client delivery team members, the AM leads efforts to establish a transition or backfill plan within E-g and with the client.
• Engagement Closure and Offboarding: Understand E-g’s and the client’s team member offboarding requirements and processes, and ensure that all engagement offboarding tasks are completed.
• Support Recruiting Team: Actively participate in E-g full-time and subcontractor recruiting, planning, and management.
• New Client Transition: Collaborate closely with the Business Development Team (BizDev) to ensure a seamless transition from the new client opportunity pipeline to active client work, typically becoming involved just before the initial contractual agreements (e.g., PSA, SOW) are finalized with a new client.
• BizDev Support: Assist the BizDev team in pursuing new business opportunities leveraging AM’s industry or process knowledge and experience. Participate in sales presentations and proposal development to secure new projects.

Escalation Point-of-Contact

As the designated “Escalation Point-of-Contact,” the Account Manager (AM) plays a crucial role in resolving issues and facilitating communication between the client and E-gineering. The AM serves as the central hub for challenges that arise, ensuring concerns are addressed quickly and effectively. This includes assessing situations, prioritizing based on urgency, and engaging the right E-g leaders (e.g., Director, Practice Lead, Advocate, HR) to facilitate resolution. By owning this process, the AM helps minimize disruption, strengthen client trust, and maintain alignment between client objectives and E-g’s delivery capabilities.

The AM is also responsible for managing communication with clients during escalations and providing clear direction to the consulting team. This ensures team members can stay focused on delivery while remaining aware of evolving client needs. In this role, the AM serves as both a communicator and a feedback loop, ensuring the team remains aligned, accountable, and responsive. Ultimately, this responsibility fosters a culture of clarity, collaboration, and continuous improvement across engagements.

Qualifications:

Experience

• Required
  • Account management, sales, and project management
  • Familiar with Agile Methodology
  • Manage multiple accounts, engagements, and priorities simultaneously in a fast-paced environment
  • Oversee engagement finances and facilitate account-level financial health
• Desired
  • Technology consulting account management, sales, and project management
  • Custom software development project leadership experience

Skills

• Required
  • Excellent communication (verbal and written)
  • Interpersonal skills, with the ability to build rapport and trust with clients and internal E-g teams
  • Facilitate complicated conversations (e.g., conflict, technology, people, finances)
• Desired
  • Advanced analytical and problem-solving abilities, with a keen eye for detail.
  • Proficiency in using CRM software, project management tools, and data visualization platforms.

Attributes

• Builds trusted relationships
• A proactive and client-focused approach with a passion for delivering exceptional service
• Growth-oriented and strategic mindset
• Problem solver and solution creator
• Lives life with humility and integrity
• Good listener and able to discern priorities
• Diligent with follow-through - Do what you say you will do (DWYSYWD).

About Us 

E-gineering (EG) is an employee-owned software consulting company established in Indianapolis, Indiana, in 2000. True consulting is a heart for serving people, hands working excellently, and minds fixed on integrity. 

We stand behind our work, always intend to do what is right, and risk the consequences. 

Why Join Us?

Work-Life Balance: At E-gineering, we are committed to maintaining a 40-hour work week. While we can’t speak for other companies, we recognize that many may prioritize productivity and long hours over personal well-being. Here, we make it a priority to ensure work never comes at the expense of your personal life.

Best Place to Work: We have been around for a while, with a 25+ year history of consistently acting in the same way and prioritizing employee satisfaction above all else. For over 15 years, we have been recognized as one of the Best Places to Work in Indiana and consistently rank among the top 3. 

Grace: We know that everyone faces personal challenges—it’s not a matter of if but when. During those times, work can quickly become overwhelming or feel unimportant compared to what really matters. At E-gineering, we extend as much grace as possible, giving you the freedom to take care of yourself and your family without the added stress of worrying about your workload. For those who’ve been through it, you know how valuable that support can be. For those who haven’t, we want you to know that it will always be our focus.

Here are some of our key benefits: 

• Full Medical: EG pays 100% of the premium for employees AND additional family members 
• 401K: Up to a 5% match with immediate vesting 
• Employee-Owned: EG is 100% employee-owned. We allocate company shares each year to employees. As the company increases in value, so do your shares. 
• Generous paid time off 
• Fitness Reimbursement
• Home office allowance: EG will give you a stipend to set up your office