Marketing Operations ManagerNew

Published: 2025-06-16

Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought’s mission is to "bring out the genius in every human and every workflow.” We build AI agents that make every team within an enterprise more efficient and productive. Our first AI supercharges customer support to Solve, Triage, and Assist with support issues. Forethought has raised over $27M ...

Job details

Los Angeles, Mexico (city)
$70k - $110k
Hybrid
Full-time

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

What you’ll be doing:

  • Spearhead continuous improvement initiatives by designing workflows, establishing measurement and attribution models, and developing comprehensive reporting and analytics around campaign performance, pipeline impact by channel, offer, and segment.
  • Maximize use of our revenue technology stack. Most notably Hubspot, Salesforce, and 6sense. But also Clari, Outreach, multiple data sources, Asana, Goldcast, Webflow and more.
  • Be comfortable crossing over into sales operations when needed to enhance processes for inbound lead flow, lead qualification, account-level insights, and revenue team SLAs.
  • Advance our segmentation strategy through data acquisition and hygiene to unlock greater precision targeting capabilities.
  • Work in alignment with Product Marketing, Customer Marketing, Events, Content, and Demand Generation teams and contract resources on campaign build and execution.
  • Manage the daily administration of email campaigns, revenue funnel development, and optimization.
  • Understand our customer and prospect database, how to expand reach across the TAM, and how to improve data on the account and contact levels. 
  • Design conversion rate optimization experiments.  Support demand generation on SEO and digital marketing strategies across an omnichannel portfolio of programs.
  • Support the marketing budget and demand planning process.

Who you are:

  • 3-5 years of hands-on experience in Marketing Operations, Marketing Analytics, Marketing Programs, or a related role within a B2B SaaS environment.
  • Proficient in HubSpot, Salesforce, Google Analytics, Webflow, and other B2B marketing technologies.
  • Proven ability to build and optimize marketing processes, such as lead scoring, enrichment, and routing. Comfortable driving outcomes through cross-functional project management.
  • Solid understanding of automation workflows, performance reporting, and lead lifecycle management.
  • Demonstrated expertise with Excel/Sheets (Vlookup, Pivot Tables, etc.) and the typical Google/MS suite.

At Forethought, you'll have the chance to make a significant impact in a fast-paced marketing team. If you're enthusiastic about joining a dynamic, growth-oriented company with state-of-the-art technology, talented colleagues, and plentiful opportunities for professional development, we'd love to hear from you!

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