Senior Technical Product Manager, Messaging Platforms

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

About the Role, Mission or Department Overview

Messaging Platforms builds and manages the platforms and workflows that send over 80 billion messages annually, ensuring readers receive everything from breaking news alerts to their favorite newsletters like The Morning.

We are seeking a Senior Technical Product Manager to join the Messaging Platforms team. This role will be pivotal in shaping the future of our messaging capabilities, enabling us to deliver personalized and ML-driven content to our vast reader base. You will lead end-to-end product development, spanning front-end tooling, audience tooling, and the core messaging infrastructure capable of handling millions of messages per minute. This role will report to the Director of Messaging Platforms.

This role is based in New York City.

Responsibilities:

• Partner with internal teams and stakeholders across the organization, including newsroom, marketing, and product, to understand data needs and develop a unified roadmap for optimizing messaging strategies and platform capabilities.

• Design and implement data-driven messaging solutions that enhance personalization, targeting, and campaign effectiveness, enabling informed decision-making.

• Build intuitive reporting and analytics tools to empower teams across the organization to access and analyze key messaging performance metrics easily.

• Collaborate effectively with engineering and design teams to translate product requirements into technical solutions and user-centered workflows and interfaces, ensuring intuitive and impactful capabilities that meet stakeholder needs. 

• Prioritize and iterate on messaging platform enhancements based on data-driven insights and user feedback, fostering continuous improvement.

• Define and track key performance indicators (KPIs) for messaging capabilities, utilizing qualitative and quantitative data to measure impact and drive optimization.

• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 5+ years of product management experience, with a focus on technical products or platforms.

• Experience with messaging platforms (Martech), orchestration platforms, audience segmentation tools (CDPs/CRMs), or scaling cloud technologies. 

• Proven track record delivering complex capabilities, applying data analysis, reasoning, and optimization as part of the decision-making process.

Preferred Qualifications:

• Background in software engineering or platform design.

• Familiarity with machine learning and generative AI.

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