Operations Consultant (Service now Admin/Developer)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Experience:

Minimum 3-4 yrs. of total experience.

Minimum 3-4 yrs. of experience in ServiceNow as an admin or developer

Worked on ITSM module in ServiceNow

Experience in following Core Process Areas: Incident, Problem, Change, Service Catalog/Request

Prerequisite:

ServiceNow administration experience

ITIL knowledge

ServiceNow Certified System Administrator

Good written and verbal communication skills

Responsibilities:

Work on Requests, Incidents and enhancements for ServiceNow

Handle troubleshooting tickets in ServiceNow

Design, implement, test, and deploy business rules/flows etc.

Technical knowledge of client scripts, UI pages/actions/policies, ACLs, SLAs and notifications

Create and use update sets to move changes between ServiceNow instances.

Design and maintain a highly available and recoverable environment.

Proactively keep ServiceNow skills current

Share technical knowledge with the team.

You will be required to work with process owners and other stakeholders.

Qualification:

Bachelor’s degree in computer science/IT or relevant work experience

Shift timing :

Evening shift - 5pm - 2am IST

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

[email protected]