Careers at Altera Digital Health India

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

5 to 9 Years of Working ExperienceMinimum Experience: 5 years of work experience. Relevant Work Experience 3+ Years (DB security , New build experience, Azure) Job Responsibilities• Should be able to work 24X7 shifts and adjust schedule to fit operation support.• Communicate progress and resolution to the client and documents all work in a case record.• Conduct performance monitoring, utilizing database management tools to evaluate and resolve performance problems.• Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'• Prepare necessary documentation around technical procedures as well as operational procedures.• Report defects and design issues to our development teams.• Work on most complex database-related issues directly with Team/DBAs/Development• Mentor and coaches team members.• Perform root cause analysis of recurring issues.• Act as a single point of contact for escalations.• Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.• Support highly-available cross enterprise common/middleware applications on a large, global network.• Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL Preffered Skillsets Experience• Microsoft SQL Server Certified , Azure SQL cert is mandatory• Advanced SQL Server knowledge working in a mid to large-size organization. SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors.• T-SQL, PowerShell, or equivalent scripting knowledge, preferred• Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory• Proficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloud• troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools.• Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations• Ability to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues.• Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team.• Knowledge of writing advanced SQL/DB scripts to perform troubleshooting • Software support experience demonstrating troubleshooting / analytical skills• Proven ability to mentor, coach, and develop internal education programs• Verbal and written command of the English language.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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