Site Reliability Engineer (NOC)

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a Site Reliability Engineer to join our team. You will be responsible for maintaining the reliability and uptime of critical services, focusing on CentOS servers, Java application support, incident management, change management, and Kubernetes administration.  

The ideal candidate will possess strong Linux skills, scripting knowledge, and familiarity with modern monitoring, alerting, and automation tools such as ArgoCD for Kubernetes management. We are looking for someone who is self-motivated, possesses excellent communication skills (both oral and written), and can work both independently and collaboratively.  

*The hours for this role are 1:00 to 9:00 PM ET 

What you’ll do:

• Monitor, maintain, and manage applications on CentOS servers, ensuring high availability and performance
• Conduct routine tasks for system and application maintenance. Follow SOP's to correct/prevent issues
• Respond to and manage running incidents, including running post-mortem meetings, performing root cause analysis, and ensuring timely resolution
• Monitor production systems, applications, and overall performance 
• Using tools to detect abnormal behaviors in the software and, more importantly, collect information that helps developers understand what causes the problem
• Conduct security checks
• Run meetings with our business partners following in-place processes and procedures
• Writing, updating and maintaining policy and procedure documents
• Write scripts or code as necessary to develop tools and/or services in order to support the product
• Learn from Post Mortems and prevent new incidents from occurring 
• Performing admin work on various tools and applications such as JIRA and New Relic
• Maintain Service-level objectives, specific and quantifiable goals related to maintaining the parameters set for our “Golden Metrics”

Who you are:

• 5+ years of experience working in a SaaS and Cloud environment
• Linux scripting to automate routine tasks and improve operational efficiency is required
• Experience with database systems like MySQL and DB2 is required to be successful in this role
• Experience as a Linux (CentOS / RHEL) administrator is a must
• Understanding of running change management procedures, experience running change management meetings, and enforce safe and compliant changes to production environments
• Administration of Kubernetes clusters, including management of applications using ArgoCD
• Deep knowledge of on-call responsibilities and awareness of time management. Include maintaining On-call management tools such as xMatters software
• Experience with managing deployments using Jenkins
• Prior experience with  monitoring tools including New Relic, Splunk and Nagios
• Experience with log aggregation tools like Splunk, Loki or Grafana
• Successful experience troubleshooting and debugging web applications across the entire stack (i.e. the application layer, the database layer, the OS)
• Production MySQL experience: replication, performance tuning, query optimization 
• You should have familiarity with Ansible or other configuration management tools like Puppet 

#LI-HK1 #LI-Hybrid

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.