Senior Account Manager

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

Our Senior Account Manager will play a key role in client relationship management, supporting account retention and growth across Elite Technology’s legal tech solutions. This remote position is ideal for a proactive and strategic professional who excels at building long-term partnerships and driving value for existing customers. The role involves leading account planning, facilitating cross-functional collaboration, and ensuring high customer satisfaction across a portfolio of law firms.

What You’ll Do:

• Manage a portfolio of mid-to-large law firm accounts across the UK and EMEA.
• Build and maintain long-term relationships with key stakeholders including CFOs, CIOs, and legal operations leaders.
• Serve as a trusted advisor by understanding client needs and aligning them with Elite’s product offerings.
• Conduct regular business reviews to track success metrics and drive strategic engagement.
• Identify and pursue upsell and cross-sell opportunities across Elite’s product suite.
• Monitor account health, adoption trends, and client feedback to proactively address issues and mitigate churn risk.
• Partner with internal teams including Product, Marketing, Customer Support, and Solutions Consulting to deliver client value.
• Maintain accurate tracking of activities, opportunities, and communications in Salesforce.
• Navigate complex client organizations to uncover new stakeholders and expand Elite’s footprint.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.

What You’ll Need:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in account management, client success, or sales, ideally in SaaS or enterprise software.
• Demonstrated success managing strategic accounts and growing existing client relationships.
• Strong communication and interpersonal skills, with the ability to influence and engage senior decision-makers.
• Familiarity with ERP, legal tech, or financial management software preferred.
• Experience collaborating across departments in a fast-paced, dynamic environment.
• Proficiency in Salesforce and sales tools such as Apollo and LinkedIn Sales Navigator.
• High level of organization and attention to detail.
• Ability to manage competing priorities and meet deadlines consistently.
• Strong business acumen and a customer-first mindset.

Benefits:

• Competitive Compensation Package
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Tuition Reimbursement
• Parental Leave
• Time Off
• Wellness Initiatives

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.