Account Manager

About Poka

Poka is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. Imagine a combination of Facebook and YouTube designed for factory workers. Say goodbye to paper, make way for tablets! 📱

Poka has become a catalyst for digital transformation and manufacturing leaders such as Nestlé, Bosch, Kraft and Danone trust us with their transition to Industry 4.0. 🏭

We’re looking for an experienced Account Manager to drive growth and deepen relationships with our medium to enterprise clients. You’ll be part of a collaborative POD model, working alongside Customer Success to deliver real value and long-term success for our clients.

If you’re commercially savvy, customer-obsessed, and excited by the potential of digital transformation in manufacturing - this could be your next big move.

What You'll Do

• Own and grow sales relationships with assigned accounts
• Lead the sales process on assigned opportunities from need analysis to closing
• Identify upsell/cross-sell opportunities and support renewals
• Build compelling business cases aligned with customer priorities
• Collaborate closely with Sales, CS, Marketing, and Services teams
• Maintain accurate forecasts and activity in Salesforce
• Create and deliver persuasive presentations and respond to client needs

What You Bring

• 5+ years in account management, customer success, or software implementation
• SaaS experience is essential (B2B, mid-to-enterprise preferred)
• Strong understanding of the manufacturing sector is a major plus
• Excellent communication skills in English (French or other languages are a bonus)
• Good change management skills, navigating stakeholders, and building long-term value
• Able to thrive in a fast-paced, collaborative environment
• Willingness to travel (typically 1 - 2 client visits per month)

What we offer:

• Dynamic and collaborative work environment.
• Generous vacation policy upon arrival.
• Hybrid work policy - Work from the office one day a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
• 100% remote work if you do not live within the radiuses mentioned above.
• Truly flexible schedule and the possibility of taking every Friday afternoon off.
• Group insurance from day one (dental, medication, invalidity, travel, etc.).
• Telemedicine service with Dialogue.
• Retirement plan with Wealthsimple after a year.
• MacBook Pro and $500 allowance for your home office.
• Tasty snacks (Fresh fruits, snacks, coffees, teas, etc.)
• Generous referral bonus.
• Whatever you need to keep learning and evolve professionally.
• Rapid evolution in your role. Your responsibilities will not be limited!

*Certain benefits are exclusively accessible to employees in Canada.

Want to learn more about our culture? Click HERE.