Senior Product Manager, On-demand Transit, Mobile Apps

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Product Manager, Transportation Platforms at Via, you will lead a complex set of products and features that impact our primary user and buyer - public sector transit agencies, municipalities and governments. Via prides itself on being a true partner to the public sector in helping make transit better for everyone but especially those in low income and minority communities. Via is not only a category leader in on-demand transit but has brought its exceptional technology and expertise to the Paratransit & Student transit world. You will be joining Via at a time of rapid growth,  impacting hundreds of thousands of  riders weekly, many of whom represent special needs populations, students, caregivers etc. As a Senior Product Manager you will bring vision but also sensitivity and empathy to these users, respectfully build products that help make their trips easier and help transit agencies achieve their mission of equitable transportation.

What You’ll Do:

• Be the lead PM who charts the path for extending Via’s industry leading transit app platform from on-demand to paratransit, school buses and fixed lines.
• Design features with an eye towards special needs populations such as paratransit riders, students and caregivers ensuring that each experience is purposeful 
• Envision diverse user journeys based on the populations we are serving so that each one is fulfilled in an efficient and intuitive way while building products flexibly and scalably.
• Design products that serve rides based on rider eligibility, special conditions and disability aids
• Aid agencies in securing funding for their transit operations through proper reporting, billing and transparency across the system. 
• Strive for excellence with every last pixel on the screen - build intuitive, delightful UI with a clear, articulate and friendly voice/copy.
• Build products that help increase rider satisfaction; Obsessively track ratings and reviews to find ways to raise the bar
• Bring “network thinking” to bear and reflect the perfect experience as the rider interacts with other personas such as caregivers, drivers and transit personnel.
• Build inclusively for all customers with Accessibility as a driving principle for each build.
• Act as a focal point while working closely with all areas of the company as Software Development, QA, Project Management and Business teams - daily interaction at a deeply detailed level.

Who You Are:

• You are an experienced product manager, with a minimum of 5-7 years of experience in successful startups or large companies operating on a global scale with a focus on Mobile technologies and app development
• Able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like.
• Demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch.
• Excellent analytical abilities and a strong business acumen - an MBA is a plus.
• A great multitasker who thrives in a dynamic, fast-paced work environment.
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production.
• Team Player, with great communication/listening skills and a can-do attitude.
• You have a passion for apps, public transit, mapping, and accessibility - working experience in these areas is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $150,000-$190,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.