Join the team & make a better planet. Development Seed is an engineering and design shop with team members around the world and offices in Washington, DC, and Lisbon, Portugal. We’re a team of developers and designers creating positive social impact with open tech and open knowledge alongside organizations like the World Bank, NASA, and The Nature Conservancy.
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At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: Cloud Technical Support AI Engineer - Co-op Role Purpose: Wasabi Technologies Inc. is seeking an enthusiastic candidate with a background in Computer Science, Artificial Intelligence, or Software Engineering to join our team for a 6–8 months co-op term (Spring/Summer 2026). This role offers the opportunity to contribute to and learn about the design and development of AI-driven automations, dashboards, and troubleshooting tools that support and enhance the efficiency of our customer support operations. The position reports to the Manager of Technical Support Engineering and involves working closely with the Support Team, Product Team, Development and fellow Northeastern University co-ops in a collaborative, hands-on learning environment.*Principals Only. No Recruiters. Responsibilities:
- Collaborate and learn alongside Support Engineering and Product teams to explore ways to enhance Service Cloud using Salesforce Einstein AI capabilities.
- Assist in developing AI-powered dashboards and analytics tools for monitoring and reporting.
- Contribute to the creation of intelligent troubleshooting workflows that leverage AI to help detect and suggest issue resolutions.
- Support ongoing efforts in process automation and predictive analytics workflows.
- Participate in integration activities between AI models, Service Cloud, and third-party systems under mentorship.
- Analyze datasets and help identify patterns or insights that could inform operational improvements.
- Work across teams to test and validate AI features in development.
- Academic background in Computer Science, Artificial Intelligence, or Software Engineering.
- Coursework or project exposure in machine learning, data analytics, or AI applications.
- Interest in learning Salesforce Service Cloud and Einstein AI (or similar CRM AI platforms).
- Familiarity with basic Python, SQL, or JavaScript for scripting and automation.
- Strong problem-solving and analytical mindset with a desire to learn from data.
- Exposure to or interest in cloud environments (AWS, Azure, or GCP).
- Excellent communication skills and a collaborative learning attitude.
- Currently residing in Massachusetts (Boston preferred).
- Ability to work up to 40 hours per week in a hybrid model.
- Master’s degree candidates preferred.
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.