Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary

We are seeking an experienced ServiceNow Developer with expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS). This role is pivotal in designing, configuring, and delivering innovative solutions that enhance citizen services, streamline case management, and support digital transformation initiatives within the public sector.

Responsibilities

Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
Develop workflows, case lifecycles, business rules, and integrations with external government systems.
Build portals and self-service experiences tailored for citizens and government staff.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Implement proactive service delivery features to improve citizen engagement and transparency.
Ensure scalability, maintainability, and compliance with government standards.
Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
Maintain documentation of configurations, customizations, and processes.
Adhere to ServiceNow development standards and coding best practices.
Ensure compliance with public sector security, accessibility, and data privacy regulations.
Participate in code reviews and contribute to continuous improvement initiatives.

Qualifications

Hands-on experience with ServiceNow CSM and/or PSDS modules.
Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
Experience with platform security, including user access management and compliance.
Experience with Service Portal development and UI/UX customization.
3+ years of ServiceNow development experience.
Experience integrating ServiceNow with third-party applications (REST/SOAP APIs).
ServiceNow platform upgrades and health scans are a plus.
ServiceNow Certified System Administrator (CSA) preferred.
Experience in Agile/Scrum environments preferred.
Knowledge of public sector service delivery models and citizen engagement strategies preferred.
Proficient in Esri JavaScript API and JavaScript with 4-6 years of experience.
Strong communication skills, both verbal and written.
Proficient in process flow analysis with 4-6 years of experience.

#Ll-Remote

Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.

#IND1 #LI-CS1

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