Technical Writer L2

Making a job change is a big decision. Why consider Aptos?

You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 13 countries. You will be part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.

With years of deep retail DNA, Aptos has been a market-leading platform that drives the world’s largest retailers’ product, promotion, commerce and merchandising decisions across online and brick-and-mortar operations. The opportunity at Aptos has never been greater, as we transition our solutions to cloud-native, microservices architecture. More than 135,000 retail locations impact nearly $2 trillion in annual revenue across fashion, grocery, drug, convenience, general merchandise, discount and sporting goods stores optimized with Aptos’ solutions. We hope you’ll be a part of taking innovative solutions to market with the leader in Unified Commerce.

Company Overview  

Aptos is a recognized global provider of technology solutions that help more than 1,000 retail brands deliver every shopper a personalized, empowered, and seamless experience — no matter when, where, or how they shop. Our success is built upon our long history of innovation and collaboration, and our future success will be fueled by passionate, professional colleagues who are driven to find new ways to put the latest technologies to work to solve the many challenges that retailers face.   

We’re always looking for candidates with a desire to innovate, grow and learn from each other as we work together to help the world’s leading retail brands succeed and thrive. 

 Position Overview:  

Aptos is looking for creative and passionate people to join the Technical Writing team to develop and maintain customer-facing content that serves a growing community of retailers, partners and developers. 

Role & Responsibilities: 

• Write product documentation targeted towards end users, including new feature overviews, configuration instructions and user guides 
• Research and assemble information about how to use our software into comprehensive and concise topics  
• Work with product engineering teams to learn about new product features, ensure technical accuracy in your writing. 
• Define documentation requirements for new topics through collaboration with Product Managers, Product Owners, Engineers, Business Analysts, and Architects 
• Understand the delivery schedule and ensure the relevant product documentation is completed and ready for publishing by the release date. 

Qualifications:  

• 4+ years of technical writing experience 
• Degree in Technical Writing, Communications, English, or Journalism 
• Superb written communication skills, with a keen eye for detail 
• Experience producing software documentation 
• Ability to quickly learn and understand complex subject matters 
• Strong interpersonal and communication skills 
• Ability to clearly explain complex technologies or processes to a target audience. 
• Learn and apply complex technologies and concepts quickly 
• Skill with interviewing subject matter experts to understand and document complex technologies and systems 

 
Preferred Skills & Attributes:  

• Experience in retail order management and omnichannel workflows 
• Prior experience in business analysis  
• Previous experience working in an agile software development environment 
• Experience with Atlassian tools, Confluence and Jira  
• Familiarity with MadCap Flare and authoring in HTML and XML 
• Knowledge of Bitbucket and Git 
• Familiarity with VMWare or other virtual environments for testing and validation 
• Energy and passion 
• Demonstrates initiative 
• Resourcefulness 

We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.