Demo Engineer - Trials AI Engineer

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

About the Role

We’re looking for a hands-on Demo Engineer - Trials AI Engineer to help design, build, and support next-generation customer experience automations powered by Talkdesk’s Agentic AI platform. You’ll partner closely with Sales Engineering and Product teams to make the platform tangible through live demos, proof-of-concepts (POCs), and customer trials. This role is ideal for a developer-leaning Solutions Engineer who enjoys building and troubleshooting intelligent agents, refining prompts, and integrating data sources — all in fast-moving pre-sales and pilot environments.

Core Responsibilities

• Build, configure, and troubleshoot AI agents for SE-led trials and customer demos.
• Collaborate with Product and Engineering when platform or orchestration issues arise, ensuring quick resolution and feedback loops.
• Support integrations with knowledge bases, APIs, and simple web crawlers; maintain reliable demo and POC environments.
• Contribute to prompt libraries and agent orchestration frameworks, creating reusable patterns for multi-agent trials.
• Ensure smooth demo execution across languages, regions, and customer environments, minimizing rebuild time and technical blockers.
• Document configurations and share best practices across SE and GTM teams to improve consistency and speed of deployment.

Profile

• Experienced Senior Sales Engineer or Solutions Architect with strong technical depth and an entrepreneurial, hands-on mindset.
• Developer-leaning SE: comfortable writing and debugging code, but not a full-time SWE role.
• Proficient in prompt engineering, REST APIs, and API tooling (Postman, cURL, etc.).
• Solid understanding of AI agent architecture and ability to diagnose multi-agent orchestration issues.
• Confident troubleshooting integrations and explaining complex AI workflows to technical and non-technical audiences.
• Organized and collaborative; thrives in fast-paced environments where urgency and customer impact drive priorities.

Ideal Candidate

A creative technologist who loves building working AI demos that impress customers, collaborating with product teams, and shaping the future of customer experience automation.

Qualifications Required

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 3–6 years of experience in a technical pre-sales, solutions engineering, or applied AI role.
• Proven ability to build and troubleshoot AI agents
• Strong prompt engineering skills, with experience designing structured prompt templates and multi-turn agent flows.
• Hands-on proficiency with REST APIs, webhooks, and API testing tools (ex. Postman, cURL).
• Experience integrating data sources (knowledge bases, document sets, simple web crawlers) into AI or automation workflows.
• Working knowledge of JavaScript sufficient to build demo scripts, connectors, or lightweight automations.
• Understanding of LLM orchestration and multi-agent architectures; ability to debug or optimize agent behavior.
• Comfortable operating in demo and POC environments — building quickly, iterating under time pressure, and documenting for reuse.
• Strong communication and presentation skills; able to explain complex AI systems to both technical and non-technical audiences.

Preferred / Nice to Have

• Familiarity with Talkdesk, Contact Center (CCaaS), or Customer Experience (CX) ecosystems.
• Experience supporting field trials or customer pilots in collaboration with Sales Engineering teams.
• Exposure to retrieval-augmented generation (RAG), vector databases, or embedding pipelines.
• Familiarity with prompt libraries, orchestration tools, or agent frameworks
• Background in AI model evaluation, prompt testing, or agent performance tuning.
• Multilingual support experience (English + another language) for demos or prompts is a plus.

Soft Skills

• Builder mindset — eager to prototype, test, and iterate rapidly.
• Collaborative communicator who works smoothly with SEs, PMs, and Engineers.
• Customer-first attitude — understands the sales cycle and value demonstration pressure.
• Curiosity and adaptability in a fast-evolving AI space.

Pay Range (OTE): $165,000 - $205,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 1/08/2026.

All questions or concerns about this posting should be directed to the Talent team at [email protected]

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)