Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Function:

Remote Hosting

Job Family:

Site Reliability Engineer

JOB SUMMARY

Expert Site Reliability Engineer provides technical expertise and strategic guidance to Hosted clients, ensuring successful project implementations and ongoing operations. The Site Reliability Engineer serves as primary technical liaison between hosting technical teams, development, and client teams to ensure successful delivery of complex projects and ongoing engagements.

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

· Provide continual technical guidance and support to the client on an ongoing basis.

· Collaborate with the internal technical teams to ensure successful implementation and integration of the proposed solutions.

· Collaborate with business stakeholders and TAM to understand business requirements and objectives. Based on this, design solutions that align with Hosting best practices, industry standards, and organizational business priorities.

· Develop and document overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements.

· Design and document integration of various systems, components, and third-party services to create a detailed application environment.

· Create architectural diagrams and documentation to effectively communicate design to the account team.

· Identify potential technical risks and provide mitigation strategies.

· Proactively address the challenges related to project deliverables and client environments.

· Review Control systems for your assigned client on a weekly basis and take appropriate actions to mitigate issues.

· Contribute to the development and refinement of internal processes and best practices.

· Maintain a high level of quality and client satisfaction scores for your assigned clients.

· Collaborate with PMO for resource allocation of the technical tasks. Provide technical inputs during project status meetings and address any technical roadblocks.

· Oversee the architecture and technical delivery, ensuring improved hosting experience for the clients.

· Work in coordination with or under the mentorship of a Site Reliability Architect or a Principal Site Reliability Engineer. Expert SRE provides mentoring, education and leadership to other SREs.

· Maintain comprehensive technical documentation for your clients including architecture design documents, configuration guide, and release notes.

Education

Education Level

Education Details

Required/Preferred

Bachelor's Degree

Preferred

Work Experience

Experience

Experience Details

Required/Preferred

8+ years

Relevant work experience; 5 – 7 years Expert level experience providing systems engineering in assigned product, recognized as an Guru in this subject area within the organization

Preferred

8 + years

Experience with healthcare products in a support, development or consultancy environment

Preferred

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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