Account Manager - Americas

We are seeking an ambitious Account Manager / Client Relationship Manager, Americas to join our rapidly expanding Americas team. This is an exciting opportunity to drive growth and develop strategic partnerships within our mid-tier account portfolio.

About the Role:

• Serve as the primary point of contact for Mid-Tier accounts, building long-term relationships with key stakeholders.
• Identify opportunities to upsell and cross-sell Blacklane's solutions, including Electric Class and sustainable mobility services.
• Collaborate with Sales, Marketing, and Operations teams to address client needs effectively.
• Monitor account performance metrics and ensure SLAs are met or exceeded.
• Represent Blacklane at industry events, conferences, and client meetings, championing the company's values and ethical standards.
• Provide feedback to internal teams to enhance service delivery and product offerings.
• Stay updated on market trends and client priorities, especially in sustainability and tech-driven mobility solutions.

About you:

• Natural-born seller who thrives in both autonomous and team environments 
• Hungry and accountable: poised to tackle the unique landscape of our fastest-growing region for B2B clients
• Successfully sell on value and relationship to achieve longstanding growth across a book of business
• Can build solid rapport  with a range of internal and external stakeholders, optimizing relationships and business outcomes
• Highly motivated and ambitious, with a bias for action and hitting a target, and the analytical prowess to drive your success
• Advanced skills in Microsoft Office, G-Suite products and Salesforce / CRM
• Excellent spoken and written English communication skills, as well as advanced interpersonal skills which shine through both virtually and face-to-face

Your First-Year Roadmap

Here’s what your journey at Blacklane could look like:

• 3 months:
  Immerse yourself in the business and role → Onboarding, meet key stakeholders, start to contribute.
• 6 months:
  Build confidence in your role → fully own core tasks and drive measurable impact on team and company goals. Take ownership of projects, collaborate cross-functionally on initiatives that leave a noticeable mark.
• 12 months:
  Scale your contributions and your expertise or leadership potential

The Blacklane Hiring Process → Expected duration: 6 weeks

1. Application Review:
  Your CV and documents are being reviewed by our respective Talent Acquisition  + Hiring Manager.

2. Talent Acquisition Interview:
    A quick introductory chat to ensure the role excites you and matches your interests and skills.

3. Second Round:
   Case Study/Technical Interviews/Peers Interview/Stakeholder Interview
   A deeper dive into your experience and the specific aspects of the role, emphasizing alignment with Blacklane’s goals and vision.

4.Third Round:
  Executive Interview and if applicable Reference Check.

5. Offer Call: Celebrating YOU in joining the Blacklane crew.

About Blacklane

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

• Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
• Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
• Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
• The way to your heart goes  through your stomach? → If so, we’ve got something special for you: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
• Your Health, No Compromise → with Nilo Health & WHOOP
  We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet to support your fitness—available for you to use as you choose.
• Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
• Share your ideas with Blacklane’s C-Level - Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.

We place great value on equal opportunities. Therefore, we welcome everyone to apply.

Still not convinced?

→ Watch us on Amazon Prime

→ Listen to Jens in Startup insider episode #1643

→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture