ServiceNow Project Manager

Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Position Overview:

We are seeking an experienced ServiceNow Project Manager with a strong track record of successfully delivering complex enterprise ServiceNow implementations. The ideal candidate will have at least 8 years of project management experience, including demonstrated experience managing ServiceNow projects for public sector agencies or organizations. This role requires a strategic leader who can navigate complex stakeholder environments while ensuring successful project delivery.

Role & Responsibilities

• Lead end-to-end delivery of ServiceNow implementation projects from initiation through closure
• Develop comprehensive project plans including scope, timelines, resource allocation, budget, and risk management strategies
• Manage multiple concurrent ServiceNow implementations across different modules and client engagements
• Define project governance structures, reporting mechanisms, and escalation procedures aligned with public sector requirements
• Ensure projects are delivered on time, within budget, and meet quality standards and client expectations
• Serve as primary point of contact for public sector clients and senior stakeholders
• Build and maintain strong relationships with client executives, project sponsors, and key decision-makers
• Conduct regular steering committee meetings and executive status updates
• Address client concerns proactively and escalate issues appropriately through established governance channels
• Lead cross-functional teams including business analysts, developers, tech leads, and QAs
• Assign tasks, monitor progress, and ensure team accountability for deliverables
• Identify, assess, and mitigate project risks throughout the project lifecycle
• Develop contingency plans for high-impact risks
• Manage issue log and drive timely resolution of project blockers
• Develop and manage project budgets, tracking costs against forecasts
• Monitor resource utilization and project profitability
• Prepare budget reports and variance analysis for management review
• Establish quality standards and ensure adherence to ServiceNow best practices
• Oversee testing strategies including UAT coordination with public sector users
• Conduct quality reviews and ensure solutions meet functional and technical requirements

Job Requirements:

• Minimum 8 years of project management experience delivering IT/software implementation projects
• At least 5 years of hands-on experience managing ServiceNow implementation projects
• Demonstrated experience managing at least 2-3 ServiceNow projects for public sector agencies or public sector organizations
• Proven track record of successfully delivering complex, multi-module ServiceNow implementations
• Experience managing projects with budgets exceeding $500K and teams of 10+ members
• Deep understanding of ServiceNow platform capabilities and implementation methodologies
• Experience with multiple ServiceNow modules (ITSM, ITOM, GRC, CSM, FSM, HRSD, Security Operations, etc.)
• Knowledge of ServiceNow upgrade cycles, instance management, and platform best practices
• Understanding of ServiceNow integration patterns and technical architecture
• Familiarity with ServiceNow Agile Development methodology
• Strong command of project management methodologies (Waterfall, Agile, Hybrid)
• Experience with project management tools (MS Project, JIRA, ServiceNow PPM/SPM, etc.)
• Expertise in scope, schedule, cost, quality, risk, and resource management
• Knowledge of change management principles and organizational change practices
• PMP (Project Management Professional) or equivalent certification (PRINCE2, etc.)
• ServiceNow Certified Implementation Specialist in one or more modules/ ServiceNow Certified System Administrator (CSA)
• ITIL Foundation or higher certification
• Agile/Scrum certifications (CSM, SAFe, etc.)

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

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