Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets. Apply now to join our team.
Careers at Figure
Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.
We are looking for a Senior Technical Writer to lead the documentation of deployment and customer-facing information.
Responsibilities:
- Develop, update, and manage Operational Process Manuals, Repair Manuals, Safety Information Guides, and other essential documents
- Gather information from subject matter experts (such as engineers, software developers, product managers, safety leads and technicians) to ensure accurate and effective documentation
- Standardize content using documentation tools
- Assist in creating operator and technician-friendly training content, including step-by-step guides and visuals
- Create dashboards and tracking tools to monitor documentation updates, report progress, and optimize content based on feedback
- Develop new and/or revise existing content as necessary and on-time, based on the request
- Create and own a change request and revision control process for all published documentation. Manage said tasks in a collaboration software dashboard such as JIRA.
Requirements:
- Technical writing experience (software and/or hardware) with knowledge of relevant content development tools
- Bachelor’s degree, certificate in Technical Writing, or equivalent professional experience
- Strong attention to detail, strong personal organization, collaboration, and time management skills. Ability to be creative and open-minded when approaching problems
- Markup language experience (such as HTML, XML, DITA XML, or SGML)
- Structured authoring tool experience (such as oXygen, XMetaL, structured FrameMaker, or Arbortext Editor)
- Content Management System (CMS) experience (such as SDL/RWS, etc.)
- Style guideline experience (Simplified Technical English, S1000D, MIL-STD, MMSTP, or custom style guide creation or contributions)
- Great communicator
The US hourly range for this contract position is $55-$70/hr.
The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.