Our Mission Empower everyone to live a long, full and optimal life by redefining the future of heart health. 1 in 3 humans die of heart disease - it's time to change that. We're designing heart health from the ground up so that humans can live fuller lives. We're building technology to accelerate recovery after a cardiac event. And we're optimizing health stacks to realize preventive and aspirational goals. Recora is redefining the future of heart health — we invite you to join us on this mission. About Recora Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan. We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health. Who We Are We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions. We're a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that people make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora. As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.
Careers at Recora, Inc
We are seeking a highly motivated Account Manager, Partnerships to join our Partnership Success team and help advance our mission of empowering everyone to live a long, full, and optimal life.
The ideal candidate brings strong experience in customer success and account management within healthcare consulting and/or project management. You are an exceptional communicator who can influence both clinical and business leaders with data-driven, creative solutions. You thrive in fast-paced, ambiguous environments, learn quickly, and have a bias toward action—comfortable not only identifying opportunities but also executing on them.
Reporting to the Director of Account Management, you will serve as a strategic advisor to key partners, navigating technical contexts with ease and ensuring clients realize the full value of their Recora partnership.
ResponsibilitiesIn this role, you will:
- Partner with the Director of Account Management to support strategic growth initiatives and address client needs
- Manage a portfolio of key Recora partnerships, acting as the primary point of contact and the face of Recora for all client-related needs
- Build and maintain strong stakeholder relationships, driving high levels of partner satisfaction, loyalty, and advocacy
- Transform partners into Recora advocates by showcasing their successes through case studies, references, blogs, and other marketing initiatives
- Lead partner communications and engagement by preparing client-facing materials, delivering presentations, and managing meetings, quarterly business reviews (QBRs), and events
- Proactively manage client issues and escalations, collaborating with cross-functional teams (enrollment, operations, analytics, product, partnerships) to resolve challenges and optimize workflows
- Support daily partner operations, including investigating patient issues, managing and tracking referrals, ensuring billing accuracy, and generating EHR reports that improve efficiency, reduce errors, and deliver a seamless experience for patients and partners
- Develop a deep, data-driven understanding of Recora’s products and solutions to identify opportunities for increased client value and operational efficiency
- Travel to client sites (~20%) as needed to provide support and strengthen relationships
Requirements for the Role:
- 3-5 years of experience in account management or client services role in a digital health or healthcare company
- You have strong IQ and EQ
- A reputation for quickly absorbing information, managing conflict, and communicating effectively to both working-level and senior stakeholders
- You’re comfortable presenting to executive and frontline teams, and you’re able to articulate complex technology and operational workflows to audiences of varying backgrounds
- A data-driven problem solver with exceptional analytical skills. You use data to persuade your audience and are comfortable with health system and medical group workflows
- Experience meeting deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
- Excellent collaboration and time management skills
- While not required, exposure to Epic/Cerner and basic analytics chops for routine data validation is a plus
- Passion for health care as evidenced by academic or personal pursuits and professional experience
- Willing to travel, work with clients on West Coast or central hours, and proximity to a major airport
- NYC-based candidates excited to work IRL 2+ days per week strongly preferred
- Equity compensation in Recora
- Generous PTO / sick leave/health benefits
- FSA Commuter Benefits
- 401(k) plan
- Free lunch and snacks in the NY office
- Health and wellness stipend